Electric Scooters and eBikes
Before you book, please read the questions below. They’ll help ensure you have a smooth experience atE-Ozzie – The Scooter Place.
Booking & Drop-Off
When you book a service, you can choose to drop your scooter or eBike off at our store.
Depending on what kind of service or repair is needed, the waiting time is usually 5 to 7+ days.
What Brands Do We Service?
We repair tyres for most Australian brands.
We also service scooters from Dragon, Nami, Mukuta, Arvala, Punk, and Veloz.
Kristall and Mamba eBikes from other suppliers may be accepted in some cases.
For electronic repairs, we only service scooters or bikes sold by E-Ozzie, as we carry the right parts for them.
FREQUENTLY ASKED QUESTIONS
Do you repair tyres?
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Yes, we repair tyres for most local brands, and the scooters listed above.
Do you service all brands?
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No. For electronics, we only repair products we sell at E-Ozzie.
Do I need to book in advance?
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Yes. Due to high demand, bookings are essential.
Walk-ins without a booking won’t be accepted.
Can I get a price estimate before the service?
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Yes. Once you select a service or repair, an estimate will appear.
If you’re unsure what’s wrong, just select “Assessment” when booking.
We don’t give price estimates over the phone.
You’ll get a quote after inspection, which you can accept or reject before we begin work.
How do I book a warranty service?
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First, you’ll need to fill out a warranty form at the bottom of our website.
Scooters or bikes without a completed warranty form will not be accepted
How do I get an update on my job?
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The fastest way is to reply to the text message you received when your job was accepted.
You can also call us, press Option 2, and leave a message with your name and Job Number.
We provide updates twice a day:
🕐 Between 12–1 PM and 4–5 PM.
When can I collect my scooter or bike?
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Only once you receive a text saying your job is ready.
Please wait for this confirmation before coming in.
MAINTENANCE TIPS
How do I reduce the risk of punctures?
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Keep tyre pressure at 50 psi, check tyres weekly, avoid rough terrain, and brake gradually using both brakes for balance.
This helps protect your tyres and improves overall ride control.
Why is tyre pressure important?
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Correct pressure helps your scooter perform better, reduces wear and tear on tyres, and greatly lowers the chance of punctures.
For warranty services please click here
For non warranty services or repair select which service would you like to book below (wait few seconds to see the menu)