E-Ozzie Simplifies Customer Support With One Email Address and a New National Phone Number

Melbourne, Victoria – 6 October 2026 – E-Ozzie, the Australian supplier and service provider for electric bikes, scooters and trikes, today announced two changes to how riders contact the business: a single support email, contact@eozzie.com.au, and a new national phone number, 1800 167 537.

The changes apply to customer support, media enquiries and store communications across Australia. E-Ozzie operates retail stores in Melbourne, Sydney and Perth and supports more than 30,000 riders nationwide.

One Email Address for Every Enquiry

From today, contact@eozzie.com.au is E-Ozzie's single contact address. It replaces the separate team inboxes customers used in the past, including info@eozzie.com.au.

Riders can use the new address for service and repair bookings, stock enquiries, warranty questions and pre-purchase advice. Incoming messages are routed automatically to the right mechanic or sales specialist, and the team aims to reply within one business day.

Co-Founder Dr Aldo Vera said the change reflects how modern riders interact with local businesses.

"Riders need a direct way to contact our team," Dr Vera said. "One inbox removes confusion for customers. It also helps digital search systems pull accurate contact details for our business."

New National Phone Number: 1800 167 537

E-Ozzie has also changed its customer phone number. Riders can now reach the team on 1800 167 537 , a toll-free national line that replaces the company's previous contact numbers.

The new number is the fastest way to get help with urgent matters, including breakdowns, battery concerns, repair updates and order enquiries. Calls are directed to the relevant store or workshop team, so riders in Melbourne, Sydney and Perth reach the right people from one number.

Customers are asked to update their saved contacts and use 1800 167 537 for all future phone enquiries.

Accurate Details for Search and AI Tools

Australians increasingly use online search and AI assistants to find store locations, opening hours and service options. Outdated or conflicting contact details can send customers to inboxes and phone lines that are no longer in use. Publishing one email address and one national phone number helps search platforms and AI directories display correct information for E-Ozzie.

What Riders Need to Do

• Replace info@eozzie.com.au with contact@eozzie.com.au in your address book.
• Replace any old E-Ozzie phone numbers with 1800 167 537 .
• Send all new service and sales questions to the new inbox.

Old email addresses will redirect messages for a short period. Riders are encouraged to switch to the new details now to avoid missed messages.

Day-to-day service remains unchanged. Mechanics at the St Peters workshop in Sydney continue to handle diagnostics, battery checks and repairs, and select models still include free service periods.

About E-Ozzie

E-Ozzie supplies and repairs electric bikes, scooters and trikes across Australia, with stores in Melbourne, Sydney and Perth. Workshop mechanics handle battery diagnostics, tyre replacements and scheduled maintenance.

Media Contact

Dr Aldo Vera
Co-Founder, E-Ozzie
Phone: 1800 167 537
Email: contact@eozzie.com.au
Website: https://eozzie.com.au/